Title: Cake Decorator
PURPOSE: Exemplifies and ensures strong customer service in all areas of the job. Provides a superior quality product that exceeds the customers’ expectations. Working knowledge of the department functions, and maintaining adequate amount of fresh inventory.
DUTIES AND RESPONSIBILITIES:
• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service.
Assists customers by making product suggestions, filling special orders, and food preparation suggestions.
Answers and responds to incoming calls appropriately. Receives and appropriately resolves customer complaints and reports to Store Director as needed.
Engages in suggestive selling and other sales techniques via telephone, in-store intercom, and one on-one customer interaction.
Helps customers with special orders for cakes and other bakery items, including adding personalization to baked items. Decorates cakes following decorating instructions for special orders.
Trims, cuts, and shapes cakes to required sizes. Ices cakes, forms design figures and writes messages on cakes with icing. Ability to form decorations on “flower nail” and transfer decorations to cake.
Neatly stores finished and unfinished cakes to maintain quality.
May be asked to slice bread and prepare all bakery items, including proofing, baking, packaging, and icing product.
Implements proper and efficient product demonstrations, preparation, and packaging techniques.
Maintains Bakery case cleanliness, visual appeal, and inventory levels. Responsible for ensuring the proper cleanliness, sanitation, and appearance of the bakery area and equipment and for ensuring a safe work environment.
Ensures temperatures are maintained in all phases of preparation, display, and storage.
May assist with physical inventory taken every 4 weeks.
Controls inventory to ensure adequate product quantity, quality, and freshness and maintains inventory levels according to division directives. Stocks and rotates product. Maintains and organizes cooler.
Understands opening and closing department procedures.
Builds displays, rotates, and discards outdated or spoiled products. Ensures cleanliness of work area and department.
Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.
Responsible for insuring proper code dating for all products within the department are being enforced.
Ability to follow and maintain department standards.
Implements effective promotional and seasonal displays.
Performs receiving duties including breaking down loads, verifying orders using invoices, inspecting quality, reporting shortages, stocking, and rotating products.
Adheres to product temperature and storage guidelines and follows proper packaging techniques.
Processes administrative paperwork and maintains accurate department records.
Required maintaining all varieties of backup cakes in the freezer by using production sheets.
Accurately completes, maintains, and monitors daily log sheets, Production charts, Sales and Labor, and other required paperwork and logs.
Controls shrink and cost.
Ensures that proper temperature levels forproductst are maintained.
Ensures proper signing of products.
Complies with retail labeling laws, federal and state regulations, and Company and code dating policies.
Requires strong communication and interpersonal skills and the ability to maintain a professional demeanor in regard to customers and co-workers.
Requires a good understanding of overall company practices and Bakery Department policies and procedures.
Ability to frequently reach, lift and maneuver objects of varying dimensions and weights up to approximately 60 lbs. Bends, stoops, and reaches frequently. Pushes and pulls fully loaded hand trucks and pallet jacks. Performs repetitious arm movement to prepare, package and display products.
Complies with company grooming standards and dress code.
Manual dexterity and good eye-hand coordination are necessary. Able to stand for long periods of time.
Mental alertness is necessary to ensure safe and accurate completion of work activities. Requires knowledge of basic mathematics and weights and measures. Must have knowledge of product variety, standards, perishability, product handling, sanitation and labeling. Operates telephones, pallet jack, hand truck, knives, scissors, safety cutters, bread slicer, photo cake machine, mixer, microwave oven, ovens and proof boxes. Utilizes cleaning supplies and equipment. Requires handling of latex products.
Operates computer software and electronic ordering devices to order product.
May be required to work nights, weekends and holidays. Scheduled hours will vary. Good attendance is required.
Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.
Must work in an environment-controlled environment. Frequent exposure to 400° F while baking products. Frequent exposure to -20° F while handling products in the freezer. Frequent exposure to flour dust. Hands are frequently exposed to water and cleaning agents.
Occasional travel, including overnight travel, may be required.
Please send your resume to firstname.lastname@example.org to be matched.